Return and Refund Policy

Thank you for shopping at GOSSTEN. This GOSSTEN Return and Refund Policy explains our rules for product returns, refunds, and order cancellations. Please read this policy carefully before placing an order on our website.

Interpretation and Definitions

The words used in this policy have specific meanings as explained below. These definitions apply whether the words are used in singular or plural form.

Definitions

For the purposes of this GOSSTEN Return and Refund Policy:

  • Company refers to GOSSTEN, including “We,” “Us,” or “Our.”

  • Goods refer to the perfume and fragrance products available for purchase on our website.

  • Orders refer to requests made by customers to purchase products from GOSSTEN.

  • Service refers to the GOSSTEN website and online shopping service.

  • Website refers to GOSSTEN, available at https://gossten.com/.

  • You refers to the person accessing or using our website or purchasing products from GOSSTEN.

Order Cancellation

You may request cancellation of your order before the order has been processed or shipped.

To request an order cancellation, please contact us as soon as possible using the contact details provided below.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow the return procedure described in this GOSSTEN Return and Refund Policy.

Conditions for Returns

We want our customers to have a satisfactory shopping experience. Products may be eligible for return when they meet the conditions below:

  • The product was purchased from GOSSTEN.

  • The return request is made within 14 days of receiving the product.

  • The product is unused and in its original condition.

  • The original packaging, box, labels, and other included items are preserved.

  • The product has not been damaged, altered, or misused.

This GOSSTEN Return and Refund Policy applies to eligible products purchased through our website.

Non-Returnable Products

For hygiene and safety reasons, certain products may not be eligible for return.

Perfumes or fragrance products that have been opened, used, sprayed, or unsealed after delivery may not be accepted for return.

Products that are damaged because of improper use, misuse, alteration, or neglect may also be excluded from the return process.

Personalized or specially prepared products may not be eligible for return unless required by applicable law.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide your order details and, where possible, clear photographs or videos showing the condition of the product and packaging. This information may help us review your request and determine the appropriate solution.

After reviewing the issue, GOSSTEN may offer a replacement, refund, or another appropriate resolution depending on the circumstances.

Return Process

To request a return, contact us using the email address provided below.

Please include:

  • Your order number

  • Your name

  • The product name

  • The reason for the return

  • Photos or videos, if the product is damaged or incorrect

Once we receive your request, we will review the information and provide further instructions if the return is eligible.

Do not send a product back without contacting us first. Unauthorized returns may not be accepted.

Return Shipping

Unless the product is damaged, defective, or incorrectly delivered, the customer may be responsible for the cost and risk of returning the product.

We recommend using a trackable shipping service when returning an item. GOSSTEN is not responsible for products lost or damaged during return shipping when the customer is responsible for the return shipment.

Refunds

Once an approved return is received and inspected, we will notify you about the status of your refund.

If the refund is approved, the amount will be processed using the applicable payment method or refund process.

Refund processing time may vary depending on the payment provider, bank, or financial institution.

Shipping charges may not be refundable unless required by applicable law or the issue was caused by an incorrect, damaged, or defective product supplied by GOSSTEN.

Refund for Damaged or Incorrect Orders

If an order is confirmed to have been delivered damaged, defective, or incorrectly, GOSSTEN may provide a replacement or refund after reviewing the claim.

Customers should report such issues promptly after receiving the order so that we can investigate and assist accordingly.

Exchange Policy

Where applicable, GOSSTEN may offer an exchange for an eligible damaged, defective, or incorrect product.

Exchange availability depends on product availability and the circumstances of the request.

Gifts

If a product was purchased as a gift and is eligible for a refund, the refund may be issued to the original purchaser or processed according to the applicable payment method.

Gift-related refunds may be subject to the same return conditions described in this policy.

Right to Refuse a Return

GOSSTEN reserves the right to refuse a return or refund request if the product does not meet the conditions described in this policy, subject to applicable law.

Returns may be refused when products have been opened, used, damaged through misuse, or returned without the required information.

Changes to This Return and Refund Policy

GOSSTEN may update or modify this Return and Refund Policy from time to time.

Any changes will be posted on this page. Customers are encouraged to review this page periodically for the latest information.

Contact Us

If you have any questions about this GOSSTEN Return and Refund Policy, return request, refund, or order cancellation, please contact us:

Email: amit4767336@gmail.com

Website: https://gossten.com/

We will review your request and provide assistance according to the applicable return and refund conditions.

Important Note

This policy is intended to explain the general return and refund process for purchases made through GOSSTEN. Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.